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Every inquiry is treated as strictly confidential.
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Active incident?
Call immediately. Before you do anything else, read our guide on what to do in the first hours of a breach. The actions you take right now, before investigators arrive, determine whether there is anything left to investigate.
Common questions
Is my inquiry confidential?
Every inquiry to SIFT Solutions is treated as strictly confidential from the moment you reach out. Client identities are never disclosed, and neither is the fact of our involvement. If you are engaging through legal counsel, the investigation can be structured to preserve solicitor-client privilege, which matters significantly if the matter proceeds to litigation or regulatory review. You can call or email without concern that your inquiry will ever be attributed to you.
How quickly can you respond?
All inquiries are responded to as quickly as possible, and urgent matters are prioritized regardless of when they come in. You reach a senior practitioner directly, not an intake coordinator or answering service. Messages received outside regular business hours are addressed at our earliest opportunity. In active incidents, remote triage can typically begin within a few hours of first contact. SIFT is never the bottleneck.
Do you work outside Ontario?
Yes. We serve clients across Canada and internationally. Digital forensics does not respect geography. Cloud evidence, Microsoft 365 tenants, and enterprise network infrastructure rarely live in one province. Remote forensic investigation and cloud-based response capabilities mean we can engage immediately regardless of where you or your affected systems are located. For matters requiring physical presence, we deploy to client locations.
What should I do right now if I suspect a breach?
Stop, and do not act on instinct. The most common mistakes organizations make in the first hours are running antivirus scans, rebooting servers, and deleting logs. These are exactly the actions that destroy the evidence needed to understand what happened. Evidence spoliation creates legal liability that often exceeds the cost of the breach itself. Every minute without professional guidance increases that risk.
Read our guide: What to do in the first hours of a breach →Do you work with law firms and legal counsel?
A significant portion of SIFT's work is conducted for or alongside legal counsel in civil litigation, regulatory matters, and dispute resolution. We understand privilege requirements and produce findings in formats that withstand opposing counsel scrutiny. Engaging through legal counsel can also preserve solicitor-client privilege over the investigation itself, which can be critical if findings are later contested. We are experienced operating within the constraints and timelines that litigation imposes.